Quick response and emergency mechanism

What customers fear most is that they can't find someone at a critical moment. You need to establish a standard SLA (service level agreement) to ensure that there is a clear response mechanism when problems occur, including online support, on-site response, and fault emergency plans.
• Manifestation: 7x24 hour support channel, exclusive customer service or WeChat group, standardized work order system.
• Value output: Reduce the risk of customer business interruption and enhance service reliability.